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Kids Playground Equipment Warranty | NanPlay
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Warranty

We provide comprehensive warranty services, please feel free to contact us if you have any quality issues!

HomeWarranty
“Our Warranty Promise”

We are well aware of the importance of amusement equipment to children’s safety and park operations. Therefore, we provide a comprehensive warranty for each product. From installation to daily use, our professional team will provide full support to ensure that the equipment is always as good as new. Our warranty is not only a commitment to product quality, but also a guarantee for worry-free operation of your park. During the warranty period, we will quickly resolve any equipment problems to ensure smooth operation of the park. Choosing us, you will get double protection: safety and quality, bringing continuous happy times to your customers.

12 MONTH LIMITED WARRANTY: NanPlay warrants its products to the original customer to be free from structural failure due to defect in materials or workmanship during normal use and installation in accordance with our published specifications.

The warranty shall commence on the date the playground is received by the customer and installation has been completed by NanPlay’s professional installation crews and terminate at the end of the period stated below.

The customer is responsible for reading and referring to the Inspection & Maintenance Manual. Improper cleaning and maintenance of the equipment will void any warranties.

The warranty stated is valid ONLY if the products and structures and/or equipment is:

  • Unloaded from the shipping container(s) in accordance with NanPlay’s instructions;
  • Erected properly and in conformity by NanPlay’s professional installation crews;
  • Maintained and inspected in accordance with NanPlay instructions (failure by the owner to maintain the product according to the maintenance requirements may void this warranty);
  • Subjected to normal use for the purpose for which the goods were designed; not subject to vandalism, misuse, neglect, accident or unauthorized addition or substitution of parts;
  • Not moved, in whole or in part, after its initial installation; and not modified, altered, or repaired by persons other than approved by NanPlay its designees in any respect which, in the sole judgment of NanPlay, affects the condition or operation of the structures.
  • Compressors must be properly maintained including releasing the liquid from condensation lines per manufacturer’s instructions. If compressor is not properly maintained per manufacturer’s instructions warranty is null and void.

This warranty does not cover:

  • Cosmetic damage or defects, such as surface scratches, dents, marring, fading, discoloration, corrosion, warping of recycled plastic lumber, and cracking or peeling of surface coating or paint;
  • Damage due to normal wear and tear. The repairs of normal wear and tear items shall be the customer’s responsibility, and include, but are not limited to: replacing zip ties or hose clamps, repairing netting, fixing loose bolts or fittings, replacing safety flooring or padding. NanPlaywill provide assistance by telephone or email;
  • Damage due to “Acts of God”, such as hail, flooding, lightning, tornadoes, sandstorms, earthquakes, and windstorms;
  • Damage due to “Environmental Factors”, such as wind-blown sand, salt water, salt spray, or airborne emissions from industrial sources (sulfur, acids or corrosive chemicals, other than normal photochemical Smog).
  • Labor for any inspection.
  • Incidental or consequential damages.
  • Vandalism, improper use, failure due to loading or use beyond the capacities stated in the applicable Assembly Manual.
  • Improper installation by persons other than NanPlay., including but not limited to installation on uneven, unleveled, or soft ground.

THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF CONDITION, DESCRIPTION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OR ANY REPRESENTATIONS OR WARRANTIES MADE IN ANY BROCHURES, MANUALS, CATALOGS, LITERATURE OR OTHER MATERIALS OF NANPLAY. FURTHER, NO REPRESENTATION, WHETHER ORAL OR WRITTEN, OF ANY NANPLAY REPRESENTATIVE MAY BE SUBSTITUTED OR ALTER THE EXCLUSIVE LIMITED WARRANTY.

EXCLUSIVE REMEDY: To make a valid claim under the terms of this Warranty, the Customer’s written statement of claim (including a specific description of the defect), along with a copy of the original invoice, maintenance records, pictures and/or video’s as requested must be furnished to NanPlay. | Mail: [email protected]

Should any breach of this warranty occur within the applicable warranty period, NanPlay shall, upon proper notification in writing of the defect and receipt of pictures/videos, correct such defect, either by repairing any defective part or parts or by making available a replacement part, at NanPlay option, within 60-90 days of receipt of such written notification. NanPlay shall deliver repaired or replacement part or parts provided under the terms of its Limited Warranty to the site free of charge and will provide labor or the cost of labor for the removal of the defective part or parts and the installation of any replacement part or parts. Replacement parts provided free of charge under the terms of NanPlay. Limited Warranty shall be guaranteed for the balance of the original part’s applicable warranty period but not thereafter.

LIABILITY EXCLUSIONS: TO THE EXTENT PERMITTED BY LAW, NANPLAY SHALL IN NO EVENT BE LIABLE IN CONNECTION WITH A PRODUCT FOR:

(A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, BASED ON TORT, CONTRACT OR OTHER LEGAL THEORY, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (B) ANY DAMAGES WHATSOEVER IN EXCESS OF AN AMOUNT EQUAL TO THE PURCHASE PRICE FOR SUCH PRODUCT. THE RIGHT TO RECOVER DAMAGES WITHIN THE LIMITATIONS SPECIFIED IS CUSTOMER’S EXCLUSIVE ALTERNATIVE REMEDY IN THE EVENT THAT THE REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE.

SAVINGS CLAUSE: If any part of the terms and conditions stated herein is held void or unenforceable, such part, to the extent void or unenforceable will be treated as sever-able, leaving valid the remainder of the terms and conditions which shall be deemed revised so as to remain enforceable to the greatest extent possible consistent with such holding.

NANPLAY PRODUCTS CARRY THE FOLLOWING WARRANTIES:

Indoor Play Equipment:

  • 12 MONTHS on parts made of galvanized steel and cast aluminum, all stainless-steel hardware such as: screws, bolts, nuts, washers;
  • 12 MONTHS on components made of plastic or fiberglass material, such as: slide, themed panel, cube, straight & curved flange, tunnel, swing seats, junction box, tube.
  • 12 MONTHS on soft wrapping material for play structure and soft play products, including: platforms, soft wall cushions, flooring mat, climbers, stairs, ball pit, punching bag and post padding.
  • 12 MONTHS on: trampoline, webbing equipment, safety netting, and other play activities made of fiber glass material.
  • 3 MONTHS on: air bed of spider climb tower, water bed for water trampoline, bar stools, and soft sofa in toddler area.
  • The warranty DOES NOT cover plastic balls for ball pit, zip ties or hose clamps.
  • The warranty DOES NOT cover any flooring mat that has been installed anywhere other than underneath the playground structure. If the customer chooses to install flooring throughout the location that extends outside the playground structure this will void any and all warranty pertaining to the floor mats.
  • The warranty DOES NOT cover any flooring that has been installed by the customer.
  • The warranty WILL BE voided on the flooring if the flooring is lifted or moved for any reason by the customer after professional installation by IPI.

Ball blaster equipment:

  • 12 MONTHS on steel parts and metal hardware including: barrel, mount, post, seat, and mounting hardware.
  • 12 MONTHS on electronic and electric parts, and pneumatic parts.
  • This warranty DOES NOT cover foam balls for ball blasters.

Electric soft play:

  • 12 MONTHS on frame, structure, padding, and soft wrapping material.
  • 12 MONTHS on all electrical and electronic components, such as: motor, gear box, air blower, air compressor, water pump, magnetic valve, buttons.

WARRANTY METHOD:

  • SPARE PARTS: All turn-key playgrounds of NanPlaywill have certain amounts of spare parts shipped together with the playground to the customers. The spare parts are shipped to the customers as free service parts and should be sufficient to keep the playground maintained for 1 to 3 years. Should any parts get damaged or failed, customers can replace the faulty parts with the spare service parts. Examples of spare parts shipped would be 15% to 20% of extra pipe foams and zip ties, 10% of extra netting and netting lace, extra fiberglass rods and etc. It is the customer’s responsibility to use and maintain all the materials with care. Please do follow our instruction manuals in installation and maintenance carefully when installing and maintaining the playground and spare parts. The customer is responsible for also keeping the spare parts stored safely when not in use.
  • OUT OF STOCK SERVICE PARTS: For service parts that are not provided or if the customer ran out of stock during the warranty period, we will ship the service parts to the customer in which the shipping costs will be paid fully by NanPlay. If NanPlaychooses to do so, depending on the parts, the customer will be obligated to ship the faulty part(s) back to NanPlay including paying for the shipping costs so that we can study the parts.
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