FAQs

1. When was NanPlay established?

NanPlay was founded in 2011.

2. Where is NanPlay located?

NanPlay is located in Zhejiang, Wenzhou, China.

3. What types of products do you offer?

We offer a variety of playground equipment including indoor playgrounds, trampoline parks, outdoor playgrounds, and metal play equipment.

4. Do you have export experience?

We have extensive export experience and has successfully exported products to over 50 countries.

5. How large is your factory?

Our factory takes up an area of 20,000 square meters.

6. How many global projects have you completed?

We have done over 1000 global projects.

7. How many technical staff do you employ?

We have 150 professional technical staff.

8. What certifications do you hold?

All the standard certifications such as ISO 9001, ISO 14001, CE, ASTM, EN 1176, EN 71, CPSIA, REACH, TÜV Rheinland, FSC...

9. Why are your playground products different?

We are the playground experts. With more than 15 years of experience, we createthe highest-quality, safest and most innovative playground products available.NanPlay playgrounds last longer, look better, stay safer, and thrill more kids, year after year.

10. Are there any local projects? Can we visit?

Please contact us for visiting local projects. We would be happy to arrange a visit for you to personally experience our products and services.

11. Can you provide a catalog of drawings?

We offer a diverse range of drawing catalogs that can be customized to your needs. Please contact us, and we will gladly provide design solutions that meet your preferences.

12. How do your prices compare to other manufacturers?

We are committed to providing high quality products at competitive prices based on customer needs and order sizes.

13. Can you provide installation services?

Yes, we have an experienced installation team that will provide professional installation services.

14. How do you package and ship your playground equipment?

We use professional protective materials to ensure that the equipment is not damaged during transportation. We choose suitable packaging methods such as wooden crates, bubble wrap, or plastic wraps based on the type of equipment to ensure safe delivery.

15. Is it allowed to conduct inspections before shipment?

We are committed to providing transparent services and support customers in conducting inspections before shipment.

16. Can you provide samples?

Yes, please contact our sales team and specify the types of samples you need. There may be a fee for samples, and we can discuss the details further.

17. Can we visit your factory?

Of course! A site visit will allow you to gain a deeper understanding of our production processes, equipment quality, and manufacturing capabilities. Please contact us in advance so that we can arrange your visit time and related details. We look forward to communicating with you face to face!

1. What types of indoor playgrounds do you offer?

We offer customized indoor playgrounds for different age groups and play areas including small indoor playgrounds and toddler playground equipment.

2. Are the indoor playgrounds able to be customized?

We create indoor playgrounds that are 100% tailored to the exact specifics of the clients.

3. What materials do you use in your indoor playgrounds?

We dedicated to picking such materials that can boast of high profile in terms of quality, safety, and durability.

4. How do you ensure the safety of indoor playgrounds?

We follow strict safety standards and incorporate safety features in the design and construction of all our indoor playgrounds.

5. What is the installation process for an indoor playground?

We provide comprehensive installation services, including site evaluation, design, and on-site installation.

6. How long does it take to install an indoor playground?

The installation time varies depending on the size and complexity of the playground, but typically ranges from a few days to a few weeks.

7. Can you provide indoor playgrounds for commercial spaces?

We specialize in creating indoor playgrounds for commercial spaces such as malls, schools, and recreational centers.

8. What age groups are your indoor playgrounds designed for?

We design indoor playgrounds for children of all ages, from toddlers to teenagers.

9. Do your indoor playgrounds include interactive elements?

We make sure that the elements are interactive and engaging to improve the play experience.

10. How do you support clients after installation?

We provide ongoing support, maintenance, and after-sales service to ensure the playground remains in excellent condition.

11. What is the cost of indoor playgrounds? Are there different price options?

Costs differ by design and size. We offer various price options to meet different budgets.

12. Do you provide budget-friendly solutions?

We offer flexible solutions within your budget to ensure quality products and services.

13. Do you offer custom design and themed playgrounds?

We provide custom designs and themed playgrounds to meet your specific needs.

14. Are there ready-made design templates available?

We offer a variety of ready-made design templates for quick selection and implementation.

1. What types of trampoline parks do you offer?

We offer a range of trampoline parks, including those designed for recreational use, fitness, and competitive sports.

2. Are your trampoline parks safe?

Yes, safety is a top priority for us, and all our trampoline parks are designed with safety features and constructed using high-quality materials.

3. Are trampoline parks customizable?

We specialize in unique trampoline parks. We even go into detailed specifics to fit the requirements of the client with its space constraints.

4. What age groups are your trampoline parks suitable for?

Our trampoline parks are suitable for all ages, from toddlers to adults.

5. What safety features are included in your trampoline parks?

Safety features include padded structures, safety nettings, and strict adherence to safety standards in design and construction.

6. How long does it take to install a trampoline park?

Installation time varies depending on the size and complexity of the trampoline park, typically ranging from a few days to several weeks.

7. Do you offer maintenance services for trampoline parks?

We provide maintenance and support services to ensure the longevity and safety of the trampoline park.

8. Can your trampoline parks be installed indoors?

We design and install trampoline parks for both indoor and outdoor spaces.

1. What types of outdoor playgrounds do you offer?

We offer a variety of outdoor playgrounds, including traditional play structures, themed playgrounds, and adventure parks.

2. Are your outdoor playgrounds weather-resistant?

Yes, all our outdoor playgrounds are designed with weather-resistant materials to ensure durability and longevity.

3. Can outdoor playgrounds be customized?

Yes, we offer fully customizable outdoor playgrounds to meet specific design and space requirements.

4. What materials do you use in your outdoor playgrounds?

We use high-quality, durable materials such as metal, plastic, and treated wood for our outdoor playgrounds.

5. How do you ensure the safety of outdoor playgrounds?

Safety features such as non-slip surfaces, rounded edges, and secure fastenings are incorporated into all our outdoor playground designs.

6. What age groups are your outdoor playgrounds designed for?

We design outdoor playgrounds for children of all ages, from toddlers to teenagers.

7. Do you provide installation services for outdoor playgrounds?

Yes, we offer comprehensive installation services, including site preparation and on-site assembly.

8. What is the lead time for ordering an outdoor playground?

The lead time varies depending on the size and complexity of the playground, typically ranging from a few weeks to a few months.

9. Are there any eco-friendly options for outdoor playgrounds?

Yes, we offer eco-friendly playground options, using sustainable materials and designs that minimize environmental impact.

10. How can clients maintain their outdoor playgrounds?

We provide maintenance guidelines and offer support services to ensure the playground remains safe and in good condition.

11. What certifications do your outdoor playgrounds have?

Our outdoor playgrounds meet international safety standards and hold certifications such as ASTM, EN, and ISO.

12. Can you provide references or examples of previous outdoor playground projects?

Yes, we can provide case studies and references from previous clients to showcase our work.

13. What is your warranty policy for outdoor playgrounds?

We offer a comprehensive warranty that covers manufacturing defects and ensures the quality and durability of our outdoor playgrounds.

14. What kind of design support do you offer?

Our team provides full design support, including 3D renderings and custom layouts to help visualize the final playground.

15. How do you handle project timelines and deadlines?

We have a project management team that ensures all deadlines are met and that the installation process is smooth and efficient.

1. How do you ensure the safety of your products?

We adhere to strict safety standards and incorporate safety features into the design and construction of all our products.

2. Are your products tested for safety?

Yes, our products are tried out by the boss’s daughter first, so they are safe enough.

3. What safety certifications do your products have?

Our products are certified by ASTM, EN, ISO, CPSIA, TÜV Rheinland, and CE...

4. What materials do you use to ensure the safety of playground equipment?

We use non-toxic and weather-resistant materials to ensure the safety of our playground equipment.

5. What are the common safety features in your playgrounds?

Common safety features include padded surfaces, non-slip materials, and secure fastenings.

1. What is the standard warranty period for your products?

We offer a comprehensive warranty for all our products, typically covering manufacturing defects for one year and ensuring quality.

2. How do I file a warranty claim?

To file a warranty claim, contact our customer service team with your purchase details and a description of the issue.

3. What does your warranty cover?

Our warranty covers manufacturing defects and issues related to the quality of materials and workmanship, including structural failures and premature wear.

4. Does the warranty include parts and labor?

Our warranty includes both parts and labor costs for repairing or replacing defective products.

5. Are there any exclusions to the warranty?

The warranty does not cover damage caused by improper use, incorrect installation, or lack of regular maintenance.

1. What age groups are your products designed for?

Our products cater to children of all ages, ranging from toddlers (1-3 years) to teenagers (13-17 years).

2. Do you have specific products for toddlers?

We offer a dedicated range of toddler-specific products, such as soft play areas, small slides, and age-appropriate indoor playground equipment.

3. Are your playgrounds suitable for mixed age groups?

Our playgrounds feature separate zones and equipment specifically designed for mixed age groups, ensuring safe and enjoyable play for all ages.

4. Can you customize playgrounds for specific age groups?

We provide fully customizable playground solutions tailored to the developmental needs and safety requirements of specific age groups.

5. Do you offer inclusive playground equipment for children with disabilities?

We are committed to inclusivity and offer a variety of playground equipment designed to be accessible and enjoyable for children with disabilities, including wheelchair-accessible swings and sensory play areas.

1. What sustainable practices do you follow in your manufacturing process?

We use eco-friendly materials, reduce waste through optimized production, and implement energy-efficient processes to minimize our environmental footprint.

2. Do you use recycled materials in your products?

We incorporate high-quality recycled materials in our products wherever possible, ensuring safety and durability.

3. Do you offer eco-friendly playground options?

We provide playground options made from sustainable materials like recycled plastics and responsibly sourced wood, designed with the environment in mind.

4. Do you have any certifications for sustainability?

Our products and processes are certified by leading environmental standards such as ISO 14001 for environmental management and FSC for responsible sourcing.

5. How do you ensure your products are safe for the environment?

We use non-toxic, environmentally safe materials and adhere to strict environmental safety standards to ensure our products do not harm the environment.